Return & Refund Policy

Thanks for shopping at Rack Kayak. We’re committed to giving you the best experience possible, and if you’re not entirely pleased with your purchase, we’re here to assist with a simple and straightforward return policy.

1. Return Policy

We provide a 30-day return window. This means you have 30 days from the date of delivery to initiate a return. We do not charge any restocking fees for returns.

2. Eligibility for Returns

Your item must be unused, in the same condition that you received it, and in the original packaging to be eligible for a return. Also, remember to include all accessories, manuals, and promotional items. We require a proof of purchase, like an order confirmation email or receipt, to proceed with the return.

3. Return Process

Here’s how to initiate a return:

Contact Us: Email us at support@rackkayak.com with your order number and the reason for your return.
Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send your item back.
Pack Your Item: Securely pack the item in its original packaging, including any accessories or documents.
Ship Your Return: Use a trackable shipping method to send your item back to us. You’ll need to cover the return shipping costs unless the return is due to our error.

4. Refunds

We will inspect your returned item upon receipt and notify you about the approval or rejection of your refund. We process refunds within 7-10 business days after receiving the returned item. If approved, we’ll issue the refund to the original payment method used during purchase. Note that it might take some time for your bank or credit card company to process and post the refund.

5. Non-Returnable Items

The following items are not eligible for return:

Gift cards
Downloadable software products
Items marked as final sale

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or a full refund, including any return shipping costs incurred.

7. Exchange Policy

We currently don’t offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Contact Us

For any questions regarding our Returns & Refund Policy or for help with a return, please contact us:

Rack Kayak

Address: 2205 Beach St, Bronx, NY 10464, United States

Phone: +1 (332) 263-8822

Email: support@rackkayak.com

9. Related Policies

For more information on our policies, please refer to the following pages:

At Rack Kayak, we aim to provide you with top-quality kayak racks and gear for your outdoor adventures.

End of Policy

This document was last updated on 10/21/2024

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Return and Refund Policy