Privacy Policy

At Rack Kayak (“https://rackkayak.com”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase office chairs and related accessories from us.https://shopessences.com

By using our website, you agree to the terms and practices described in this policy.

What Information We Collect
How We Use Your Information
Information Sharing Practices
Use of Cookies and Similar Technologies
Data Protection Measures
Your Rights Regarding Your Information
Children’s Privacy
Transfers of Information
Updates to This Privacy Policy
How to Contact Us

1. What Information We Collect

1.1 Personal Information

Contact Details: Name, email address, phone number, shipping, and billing address.
Payment Information: Securely handled by third-party payment gateways.
Order History: Products purchased, dates, and amounts.

1.2 Technical Information

Device & Browser Data: IP address, device type, browser version, and operating system.
Website Usage: Pages visited, time on site, and interactions.

1.3 Tracking Technologies

Cookies: Small data files stored on your device to enhance navigation and site performance.
Analytics Tools: Collect anonymized data to improve our offerings.

1.4 Communication Records

Customer Service Notes: Any emails or chats with our support team.
Marketing Preferences: Your choices about receiving promotional messages.

2. How We Use Your Information

Your information helps us:

Process Orders: Confirm purchases, track shipments, and send updates.
Enable Secure Payments: Partner with PCI-compliant providers.
Offer Support: Respond to questions or resolve issues.
Personalize Shopping: Recommend chairs based on browsing history.
Send Marketing Emails: With your consent, share offers and updates.
Enhance Our Website: Use visitor data to make usability improvements.
Comply with Laws: Fulfill tax, legal, or regulatory requirements.

3. Information Sharing Practices

We respect your privacy. Your data is shared only when necessary:

Service Providers: For processing payments, shipping, and website services.
Legal Obligations: If required to comply with legal or government requests.
Business Events: During mergers, sales, or reorganizations.

4. Use of Cookies and Similar Technologies

Cookies help enhance your experience on Rack Kayak:

Essential Cookies: Power site features like cart and checkout.
Analytics Cookies: Track performance and usage metrics.
Advertising Cookies: Show relevant ads based on your interests.

You can adjust cookie settings in your browser. Disabling them may affect functionality.

5. Data Protection Measures

We apply strong security practices:

SSL Encryption: Protects personal and financial data in transit.
Trusted Payments: All payments processed by certified third parties.
Restricted Access: Only authorized staff can view sensitive data.

6. Your Rights Regarding Your Information

You have control over your data:

Access or Update: Request a copy or correction of your information.
Delete Data: Ask us to remove your information unless we’re legally required to retain it.
Marketing Preferences: Opt-out of marketing emails anytime.

7. Children’s Privacy

Our products and services are not directed at children under 13. We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.

8. Transfers of Information

Rack Kayak operates in the United States. By using our site, you consent to the transfer and storage of your information in the U.S.

9. Updates to This Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any changes will be posted here with the updated date.

10. How to Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

Email: support@rackkayak.com
Phone: +1 (502) 584-0878
Address: 513 E Maxwell ST, Lexington, KY 40502, USA

Business Hours: Monday to Friday, 8:00 AM – 5:00 PM