Order Tracking
Welcome to the Rack Kayak order tracking page. We understand how important it is for you to receive your kayak racks and gear in time for your outdoor adventures. Therefore, we have developed this comprehensive and easy-to-understand guide to help you track your orders.
How to Track Your Order
To track your order, please enter your tracking number in the input box below and press ‘Track’.
Order Processing & Delivery
Handling Time
We aim to process your orders within 1-2 business days after receipt of payment. You will receive an email confirmation with tracking details once your order has been shipped.
Transit Time
Once your order has been dispatched, it will typically arrive at your doorstep within 5-7 business days. However, please note that this may vary depending on your location and the courier service.
Returns & Refunds
If you are not entirely satisfied with your purchase, you can return the item within 30 days of the original purchase date. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all original tags and labels are intact. For more details, please refer to our Return and Refund Policy.
Warranty
All our products are covered by a 30-day warranty. If your product develops a fault within this period, we will replace or repair it free of charge. For more details, please refer to our Warranty Policy.
Shipping Cost
We offer free shipping on all orders. No hidden costs, no surprises. Just great quality products delivered straight to your door for free. For more details, please refer to our Shipping Policy.
Contact Us
If you have any questions or require further assistance with your order, please feel free to Contact Us. We are here to help. You can also connect with us through our email: support@rackkayak.com or give us a call at +1 (332) 263-8822.
Additional Information
For more information about our store and policies, feel free to browse the following links:
We hope this guide has been helpful in tracking your order. Thank you for choosing Rack Kayak for your outdoor adventure needs.