Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website https://rackkayak.com (the “Site”) and any related services provided by Rack Kayak LLC (“we,” “us,” or “our”). By accessing or purchasing from our Site, you agree to comply with these Terms. If you do not agree, please discontinue use of the Site immediately.

Table of Contents

  1. Definitions
  2. Account Registration
  3. Product Descriptions and Pricing
  4. Orders and Payments
  5. Shipping and Delivery
  6. Returns and Refunds
  7. Intellectual Property
  8. User Content
  9. Prohibited Activities
  10. Privacy and Data Protection
  11. Disclaimer of Warranties
  12. Limitation of Liability
  13. Indemnification
  14. Governing Law and Dispute Resolution
  15. Changes to These Terms
  16. Termination
  17. Severability
  18. Entire Agreement
  19. Contact Information
  20. Additional Policies

1. Definitions

  • “Content” includes all images, text, graphics, and media on the Site.
  • “User Content” means content submitted by users (e.g., reviews or comments).
  • “Intellectual Property” means all trademarks, copyrights, and other proprietary rights.

2. Account Registration

To place an order, you may create an account. You agree to provide accurate information and to safeguard your login credentials. You are responsible for all activities under your account. Notify us immediately at support@rackkayak.com if you suspect unauthorized access.

3. Product Descriptions and Pricing

We strive for accuracy in product listings for our office chairs, including dimensions, materials, and ergonomics. However, typographical or pricing errors may occur. We reserve the right to correct these at any time without prior notice. Prices are listed in U.S. dollars and may change without notice. Product availability is not guaranteed.

4. Orders and Payments

We reserve the right to cancel or refuse any order at our discretion. Payments must be made via accepted payment methods, including major credit cards and PayPal. By ordering, you authorize us to charge the full amount including shipping and applicable taxes.

5. Shipping and Delivery

We offer domestic U.S. shipping. Most orders ship within 1–2 business days, and delivery typically occurs within 3–7 business days. Shipping details, including tracking information, will be provided by email. For more, refer to our Shipping Policy.

6. Returns and Refunds

We accept returns within 30 days of delivery for eligible office chairs. Items must be unused, in original packaging, and with proof of purchase. For damaged or defective items, notify us within 48 hours of receipt. See our full Return and Refund Policy for instructions and conditions.

7. Intellectual Property

All content and trademarks on the Site belong to Rack Kayak LLC. You may not copy, reproduce, or distribute any part of the Site without written permission.

8. User Content

By submitting reviews or comments, you grant us the right to use, edit, and share your content for promotional purposes. You agree not to post content that is unlawful, offensive, or infringing on others’ rights.

9. Prohibited Activities

You agree not to:

  • Misuse the Site
  • Submit false information or impersonate others
  • Attempt to hack, reverse engineer, or disrupt our services
    Violations may result in account suspension or legal action.

10. Privacy and Data Protection

Your personal information is handled according to our privacy policy. By using the Site, you consent to the collection and use of data as outlined.

11. Disclaimer of Warranties

All content and services are provided “as is.” We do not warrant that the Site will be error-free or uninterrupted. Product images are for reference only and may not exactly represent the final item.

12. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from use of the Site or purchase of our products. Our total liability shall not exceed the purchase price of the item in question.

13. Indemnification

You agree to indemnify and hold harmless Rack Kayak LLC and its affiliates from any claims or losses resulting from your breach of these Terms or misuse of the Site.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA. Disputes will be resolved through arbitration in Brooksville, Florida.

15. Changes to These Terms

We reserve the right to revise these Terms at any time. Updates will be posted on this page. Continued use of the Site constitutes acceptance of the revised Terms.

16. Termination

We may suspend or terminate your access to the Site at any time, with or without cause.

17. Severability

If any part of these Terms is found invalid, the remainder will continue in full force.

18. Entire Agreement

These Terms constitute the complete agreement between you and Rack Kayak LLC regarding your use of the Site.

19. Contact Information

Email: support@rackkayak.com
Phone: +1 (774) 320-4408
Address: 27120 Church Rd, Brooksville, FL 34602, USA
Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

20. Additional Policies

Please review our Return and Refund Policy, Privacy Policy, and Shipping Policy for more information.